Make a claim

We know how stressful it can be when the unexpected happens. That’s why we’re here for you, in the moments that matter and when you need us most.

Lucky you're with AAMI

Whether you prefer to claim online¹ or talk to one of our friendly consultants over the phone, AAMI will be here to help you every step of the way.

Make a claim

CLAIM ONLINE

Why claim online?

Claim 24/7, at your own time and pace
Access via My Account or AAMI App
Simple guided claims process
Book directly into a repairer (for eligible claims/ policies)
Manage photos or documents easily
Track or update your claim at any time

Claim online for

Home & Contents
Comprehensive Car
Landlord
Comprehensive Motorcycle
Caravan
Motorhome

Real customers

With AAMI, you’re in safe hands

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1 Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your property, please call us anytime on 13 22 44. Claim online is only for holders of eligible AAMI insurance policies. Claim online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, International Travel, Business, Life, Accidental Death, Income Protection, Bill Protect, Compulsory Third Party (CTP) or Motor Accident Injuries (MAI) Insurance policy types.

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*Claims reviews submitted by Car Insurance customers.