The AAMI Customer Charter, makes 21 promises encompassing AAMI's commitment to always provide its customers with the highest standards of customer service. Failure to deliver on any of these promises results in a penalty payment.
The General Insurance Code of Practice sets out a commitment by the general insurance industry to aim for the best standards of service possible, and to promote better relations between customers and insurers.
If you are dissatisfied with anything we have told you or done for you, we want you to tell us.