Make a claim

Get started with your claim

AAMI - Claim Online is an easy way to make a claim on most insurance policies at your own time and pace.

Only the policy holder or a nominated representative can start a claim.

First name

Last name

Date of birth

Policy number

Incident date

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FAQs

Home & Contents
Comprehensive Car
Landlord
Comprehensive Motorcycle
Caravan

For all other claims, please call us on 13 22 44 anytime.

We will give you a claim number to track your claim online
If required, we will call you back to progress your claim.

Yes, you can make a windscreen, window glass or sunroof claim online.

If you need an urgent tow, please call us on 13 22 44 anytime.

Please note:

Using Claim Online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your property, please call us anytime on 13 22 44.

Claim Online is only for holders of eligible AAMI insurance policies. Claim Online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, Business, Life, Accidental Death, Income Protection, Bill Protect, Compulsory Third Party (CTP) or Motor Accident Injuries (MAI) Insurance policy types.