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Insured Events
These are the events that you can make a claim for, if they cause loss or damage to your home or contents (or both, of course, if you have a combined policy). There are limits, conditions and exclusions which apply, so check out the policy documents to make sure you’re up to speed.
Flood
Including water overflowing from things like lakes, rivers, or dams.
Storm
That's rain, wind, thunder, that sort of thing. FYI, storm damage is one of our most common claims, so this is a biggie.
Storm surge
That's a rush of water pushed from the sea onto the land caused by very strong winds. It doesn't include actions or movements of the sea. The loss or damage caused by storm surge must happen at the same time as other insured damage caused by storm.
Lightning
Including power surges caused by lightning, will be covered providing a qualified repairer confirms lightning as the cause of loss or damage.
Fire
Loss or damage caused by fire (includes bushfire) and heat, ash, soot and smoke that is the direct result of a fire within 100 metres of the insured address.
Earthquake & Tsunami
These may not be likely, depending on where you live, but you'll be covered just in case.
Theft or burglary
This also includes attempted theft, if nothing is stolen but the attempt causes damage that needs repairing.
Escape of liquid
This refers to liquid leaking, overflowing or bursting from things like appliances, fixed pipes, drains, and waterbeds
Impact
This refers to damage caused by impact from falling tree branches, power poles or TV antennas.
Damage by an animal
Not your pets, though. This refers to damage caused by animals (not insects, vermin or rodents) who aren’t supposed to be there.
Explosion
We cover the loss or damage caused by an explosion but we don’t cover the cost of replacing or repairing the tank or container that exploded.
Riot, civil commotion or public disturbance
An example would be damage caused by a violent crowd moving down your street.
Malicious acts and vandalism
This includes things like vandals damaging your letterbox or tagging the building with graffiti.
Insured Events listed above apply to AAMI Home Insurance products, excluding Fire & Theft Contents Insurance which is limited to loss or damage by Fire, Theft or Burglary. We don't insure you for bushfire, storm, storm surge, flood or tsunami for the first 72 hours of your policy. Very limited exceptions apply. Read the PDS for more detail.
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Frequently asked questions
With AAMI’s home insurance policies, you can choose to cover your home for a ‘sum insured’ amount (which is an amount based on how much it would cost to rebuild your home) or to add on Complete Replacement Cover as an optional cover. You can choose to add Complete Replacement Cover to your policy when you take it out or renew it.
Opting for Complete Replacement Cover means you don’t have to set a sum insured limit, so if your house is damaged or destroyed by an insured we will offer to repair or rebuild your house as it was, or pay you the amount of the assessed quote to repair or rebuild it. It’s important to note that Complete Replacement Cover includes the insured building only and not your contents. To ensure your belongings are covered, make sure you review your contents policy regularly and update it with any new purchases that aren’t automatically covered to their replacement value. For details on specified and unspecified limits, consult your PDS.
We can’t presume to tell you what you need, but what we can do is let you know more about the benefits of our insurance products. Building Insurance — as the name suggests — will cover any damage caused to the physical structure that makes up your home, including garages and sheds, in an insured event such as burglary, theft or weather events.
If you require coverage for the things inside your home, adding Contents Insurance to your policy or simply taking out our combined Home and Contents Insurance might be worth considering.
Contents are items in your home that you own and use for domestic purposes. Think items like, but not limited to, furniture, clothing, computers, internal blinds, drapes, carpets, medical equipment and furnishings. This doesn’t include items that are permanently attached to your home or insured address, such as fixed appliances like ovens or fixtures like ceiling fans. For more info about what is and isn’t covered, be sure to read your PDS.
Contents Insurance only covers items in your home. If you need to take something valuable away from home — say, a camera, handbag or mobile phone — you’ll need to add Portable Valuables Cover to your policy.
Portable Valuables Cover has two levels of coverage: Unspecified Portable Items, for items up to $1,000, and Specified Portable Items, for items that are high risk (like your mobile phone and laptop) or worth more than $1,000. You’ll need to let us know your preference and what you’d like to cover.
AAMI’s Contents Insurance covers your belongings at home from insured events such as accidental breakage of glass (like the glass in a piece of furniture, for example) and theft or burglary. Accidental damage caused to your contents by you or people you invite into your home is not covered.
When you take out a Contents Insurance policy with AAMI, you’ll select an excess between $200 and $5,000. An excess is the amount you pay towards the cost of your claim for each incident covered by your policy. The total excess you need to pay may also be determined by the circumstances of your claim.
Your certificate of insurance, received when you take out your insurance policy, will outline which excesses apply to you.
If you’re renovating, AAMI will continue to cover your legal liability but we won’t cover you for damage caused by any construction or repairs. Usually, builders and contractors have their own insurance which may provide you with the coverage you need. To find out more, be sure to have a chat with your builder.
It’s also worth bearing in mind that any time you spend more than 60 consecutive days away from your property, an unoccupied excess of $1,000 may apply to any claims you make. And don’t forget to contact us to update your policy if you’ve completed any renovations. Not doing so could put you at risk of underinsurance.
Carpets are considered part of your contents and therefore not covered by AAMI’s Building Insurance. To make sure your carpets are covered in an insured event, you’ll need to take out Home and Contents Insurance (Building and Contents Insurance combined) or Contents Insurance.
AAMI Home and Contents Insurance doesn’t cover short-term rentals and services like Airbnb.
Your mobile phone is a contents item which is covered at the home for insured events. If you want to cover your mobile phone for accidental loss or damage at home and away from home, you will need extra cover for specified portable valuables. This is an optional cover you can choose.
If you insure your phone as a specified portable valuable and nominate its value your phone will be covered up to that amount for accidental loss or damage anywhere in Australia or New Zealand. The excess for portable valuables is $100 per claim.
AAMI Home and Contents Insurance includes cover for damage to your home and/or its contents (depending on your level of cover) for damage caused by floods.
However, you may be eligible to remove flood cover from your policy. If you decide to do so, this will be reflected on your certificate of insurance. To find out whether you’re eligible to remove this cover, please contact us.
For policy purposes, ‘flood’ is defined as the covering of normally dry land by water that has escaped or been released from:
- a lake
- a river
- a creek
- another natural watercourse
- a reservoir
- a canal, or
- a dam.
Exclusions apply. Please refer to the PDS for details.
If you've taken out a home loan to purchase your property, your provider may insist on adequate home insurance as a condition of the loan. If you're in this situation, you should check any requirements with your lender.
We suggest insuring your contents for the amount you think it will cost to repair or replace them, in case you ever need to. The amount you choose is known as your sum insured and, once you've taken out your policy, it will be listed on your certificate of insurance.
While specifying a lower sum insured may save you a few bucks on your premium, it could leave you out of pocket if you ever need to make a claim.
It can be difficult to estimate your sum insured, so we offer a Contents Sum Insured Calculator that can help you.
We’re sorry you’re thinking of cancelling. For policy cancellations or to discuss your situation further, please call us on 13 22 44.
You have 21 days from when your policy begins (including on renewal) to change your mind. If you choose to return your policy within this period and haven’t made a claim, you can get a full refund (including GST).
Outside of the 21 day cooling off period, can cancel your policy at any time and receive a refund of the unexpired portion of the premium (including GST), less any non-refundable government charges. We will not give a refund if the refund is less than $10 (GST inclusive).
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Tax Probe
Covers you for the professional fees incurred if your business’s financial or tax affairs are audited by an authorised authority.
Back in Business
Covers you for a reduction in your business revenue as a result of damage to your property by an insured event.
Theft
Covers you for the loss of your business contents and stock from theft, attempted theft, armed hold up or an actual/threatened assault.
Property Damage
Covers you for physical loss or damage to your property (ie. your business contents, stock or specified items at the premises) from insured events such as fire, lightning and explosion.
Public and Products Liability
Covers you for the cost of compensation if your business is responsible for personal injury or property damage.
Home & Contents including Legal Liability
Home & Contents covers a range of insured events, such as fire, theft or attempted theft, storms, flood and lightning.
Legal liability covers your liability to pay compensation for death or injury to other people, or loss of or damage to their property, if it results from an incident that’s connected with you owning or living in the home at the insured address. Legal liability on contents covers your liability to pay compensation for an incident which causes death or bodily injury to other people, if it occurs anywhere in Australia or New Zealand.
Damage to other people and their property
Up to $20 million cover for your legal liability for an incident at your rental property connected to you owning the property.
Loss of rent
Up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, for unit owners if their unit is damaged and their tenant can't live in it as a result of an incident covered by the policy.
Loss of rent
The longest period we will pay for one incident is 52 weeks and the most we will pay in total is up to $25,000 if your property cannot be lived in as a result of an incident covered by the policy.
Contents damage or loss
Only those contents which are owned by the landlord but kept within the property are covered.
Third party cover
You’ll have cover, for up to $20 million, for your legal liability if a third party is injured or has their property damaged in an incident at your house.
Legal liability
We cover your legal liability to pay compensation for death of or bodily injury to other people, or loss or damage to their property, resulting from an incident which happens anywhere in Australia or New Zealand during the period of insurance:
which is unrelated to your ownership of the building, unit or land at the insured address, unless you are living in a unit and/or own the unit and your legal liability is not covered under a building policy which covers that unit; or
if it results from fixtures and fittings attached to the insured address and that you are legally responsible for under a rental agreement.
We also cover you for associated legal costs to defend a claim against you that is covered. We need to first agree to pay the legal costs before they are covered.
Legal liability
We cover your legal liability to pay compensation for death or bodily injury to other people, or loss or damage to their property, resulting from an incident which happens during the period of cover:
in connection with you owning or living in the building; and
at the insured address.
We will also pay the associated legal costs which we have agreed in writing to pay. The most we will pay for all claims from any one incident under building legal liability cover is $20 million, including all associated legal costs.
Lifetime guarantee on building repairs
When we repair or rebuild the building, we guarantee the quality of workmanship of that work for the lifetime of the building if we:
- authorise;
- arrange; and
- pay the builder or repairer directly for this work.
For full details, see the PDS.
Portable valuables
Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.
Specified contents at home
If you've got a few especially valuable items, like jewellery or artworks, you can specify them on your policy to ensure they're covered up to their full value.
Temporary Accommodation
Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.
Temporary Accommodation
Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.
Temporary Accommodation
If your home is damaged and your policy offers cover for a repair or rebuild, we’ll cover accommodation costs for as long as that takes (up to 52 weeks). Our maximum payout for any one incident is 10% of the building sum insured — unless you have optional Complete Replacement Cover, in which case we’ll pay reasonable & necessary costs.
Temporary Accommodation
If your home is damaged and your policy offers cover for a repair or rebuild, we’ll cover accommodation costs for as long as that takes (up to 52 weeks). Our maximum payout for any one incident is 10% of the building sum insured — unless you have optional Complete Replacement Cover, in which case we’ll pay reasonable & necessary costs.
Eligible Policies
Eligible policies include AAMI Motor (excluding SA and ACT CTP) and Home Insurance policies purchased between 12th July 2019 and 9th September 2019.
Tenant Protection
Extra cover to protect you against the costs of unpaid rent, theft or malicious damage by your tenant and their guests.
Cover for spoiled food and medication
If an insured event causes food or medicine to spoil—for example, if a storm knocks out power to your fridge - we'll cover the cost, up to $400.
Cover for motor burnout
If the motor in one of your fixed appliances burns out or fuses and that motor is less than 7 years old, we'll help you take care of repair or replacement.
Home Building Calculator
This calculator has some questions included that you may not find in other calculators, which will impact the estimate that is calculated.
24/7 AAMI Home Assist
Available 24 hours after adding the option to your policy.
General maintenance
AAMI Home Assist does not cover general maintenance, such as the provision or replacement of windows, doors, glass, tiles, carpets and of fittings and fixtures. Other exclusions apply - please read the Home Assist Terms & Conditions.
Preventative services
AAMI Home Assist does not cover preventative services, such as the removal of property, rubbish or debris. Read the Home Assist Terms & Conditions.
Disaster response
AAMI Home Assist is not an emergency rescue or disaster response service. Read the Home Assist Terms & Conditions to find out more.
Where an emergency situation poses a risk to your personal safety or property, or the personal safety and property of any other person, contact the appropriate emergency or rescue services.
This doesn’t cover damage caused by:
- Wear and tear
- The gradual deterioration of something with age
- Deliberate acts
- Defective workmanship
Limits and exclusions
This Optional Cover is for fixed glass only. Refer to the PDS for more information.
Contents damage or loss
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Building damage or loss
Covers loss of, and damage to, buildings, if caused by an insured event such as fire, break-ins and weather events (like storm, flood and bushfire). Buildings covered include your home, along with garages and sheds.
Legal liability
Offers up to $20 million cover for your legal liability caused by an incident at your home address, if that incident is connected to you owning or living at that property.
Complete Replacement Cover
This Optional Cover gives you peace of mind that if your building is damaged or destroyed by an insured event, we'll repair or rebuild your house as it was, or pay you the amount of the assessed quote to repair or rebuild it.
Specified valuable items
If you've got a few especially valuable items, like jewellery or artworks, you can specify them on your policy to ensure they're covered up to their full value.
Portable valuables
Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.
Loss of rent
Up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, for unit owners if their unit is damaged and their tenant can't live in it as a result of an incident covered by the policy.
Loss of rent
The longest period we will pay for one incident is 52 weeks and the most we will pay in total is up to $25,000 if your property cannot be lived in as a result of an incident covered by the policy.
Contents damage or loss up to your chosen amount
Covers loss of, or damage to, the things in your home, garage and/or shed after an insured event. This can include electronics, furniture, clothing and more. You can also add Portable Valuables Cover for items you often take outside the home, such as a laptop computer.
Contents damage or loss
Up to $25,000 for damage to, or loss of, the contents of your home caused by fire or break-ins.
Temporary accommodation
Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.
Temporary accommodation
If your home is damaged by an insured event and you can’t live there while it’s being repaired or rebuilt, we’ll cover the time it should take to repair or rebuild, up to 52 weeks for temporary accommodation. The most we will pay for any one incident is up to 10% of the building sum insured, unless your certificate of insurance shows that you have Complete Replacement Cover® option, in which case we pay the reasonable and necessary costs.
Office bearer’s liability
Covers up to $1 million for office bearers or committee members if a claim is made against them for a wrongful act.
Back in Business
Offers cover for contents shared between multiples strata properties, such as washing machines, gardening equipment and shared gym equipment that doesn't belong to a unit owner or tenant, covered up to a chosen Sum Insured.
Glass & signs
This provides cover for loss of, or damage to, glass windows, signs and showcases at your business premises.
Public Liability
Public Liability offers cover for your costs if you are found to be legally responsible for personal injury to a third party, or damage to their property.
Tenant Protection
Extra cover to protect you against the costs of unpaid rent, theft or malicious damage by your tenant and their guests.
Tax Probe
Also known as Tax Audit, this provides cover for the professional and accountant’s fees incurred by you in connection with an audit of your business’ financial or tax affairs by the ATO, or by a Commonwealth, State or Territory department, body or agency.
Available to 95% of Aussie homes
Some geographic limitations apply.
How AAMI Home Assist works
If you’ve selected AAMI Home Assist as an optional cover on your AAMI Home Insurance policy and you’ve had it for 24 hours or more:
For assistance in a home emergency - ie, a sudden and unforeseen incident at your home which requires urgent attention - call 13 22 44.
We can connect you with a plumber, electrician, locksmith or carpenter.