Other ways to claim
Phone
13 22 44
Monday to Friday
9am – 5pm AEST
Send us your completed claim forms and one of our experienced claims staff will be in touch.
Post your completed forms to:
AAMI CTP Claims
GPO Box 4091,
Sydney NSW 2001
MAKE A CLAIM FOR
If you need to claim or track an existing NSW CTP claim, AAMI are here to help. Find out how.
After completing your pre-claim steps, you can make a claim in any of the following ways.
You can lodge a claim online with AAMI under the CTP scheme if you’ve been injured in a motor vehicle accident in NSW and:
you’d like to access pre-claim support, such as GP visits, physiotherapy, or medication, and
the vehicle considered most at fault is insured for CTP with AAMI.
Once your online claim is received, one of our friendly consultants will be in contact with you within 3 business days.
FIRST
Report the accident to the Police
SECOND
Identify the vehicle at fault
THIRD
Find out the Green Slip insurer of the vehicle at fault
For information on claims processes, including how to lodge a complaint, we’ve provided key fact sheets translated in several languages.
We’re still putting injured people first.
In 2017 the NSW Government introduced a new CTP Green Slip scheme to better support people injured on NSW roads. Shifting from a focus on lump-sum payouts to one that directs its energy towards rehabilitation of injured people means we can offer a more affordable and efficient CTP scheme to customers.
The new scheme is focused on early support and recovery. For the first time, injured people can receive weekly income payments if they need time off work.
For more information about the NSW CTP reform and how to make a claim, please visit the State Insurance Regulatory Authority website.