What happens if I’ve missed a payment?

At AAMI, we know that sometimes in life not everything goes to plan. If you have missed a monthly instalment, you can easily make a one off payment via your AAMI My Account to catch up. To make a one off payment, follow the below steps: Log into My Account Select the relevant policy from your policy list On the policy overview, select “View Policy” If you’re eligible to make a manual payment, click the “Pay now” button which will appear at the top of the Policy Summary screen. If you’re not able to make a payment the box will not appear. You will be able check and update your direct debit or card details with us following your successful payment. You can also update your payment details when you log into My account at any time, accessible via the Policy Summary screen. If a monthly instalment is overdue we will let you know. We can cancel your policy by giving you at least 14 days advance notice, but if a monthly instalment is overdue by a month, we can cancel your policy without advance notice.

How do I get a copy of my insurance certificate?

Many of AAMI’s policies allow you to get a copy of your insurance certificate (also known as a Certicificate of Insurance or COI) through your online account . These are: Comprehensive Car Insurance Third Party Insurance Home Building & Contents Insurance Home Building Insurance Home Contents Insurance Contents (Fire & Theft) Insurance Building for Landlords Insurance Contents for Landlords Insurance You just have to log in, choose the policy you want the certificate for, then click on ‘View my policy’. You’ll see an option to ‘Get documents’ under the ‘Update my policy’ tab, where you’ll find the insurance certificate as well as any other documents available for you to download. If your policy isn’t on this list, you’ll need to give us a call on 13 22 44 so that we can arrange to send a copy of your insurance certificate for you.

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Pay or renew

Catch up on a missed payment, pay an excess or renew an existing policy.

Payments

Update my policy

Edit details online on eligible policies, including your payment details, address and more.

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Get documents

Easily grab the policy docs you need – tax invoices, receipts, Certificate of Currency and more.

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Make a claim

Skip the queue and make eligible claims online 24/7, whenever you need us.

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Cancel my policy

You can easily cancel your car (excluding CTP or MAI), home or landlord policy online. We’ll be sorry to see you go!

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AAMI Comprehensive Car Insurance

Frequently asked questions

Once you’ve lodged a claim, we make it easy to view its status. Simply login to your AAMI My Account or the AAMI App and you can:

View and manage your claim
Book, view, and manage your vehicle assessment
View details of your authorised repairer
View and manage a hire car booking (if eligible)
Pay your excess online

Track your claim

At AAMI, we know that sometimes in life not everything goes to plan. If you have missed a monthly instalment, you can easily make a one off payment via your AAMI My Account to catch up.

To make a one off payment, follow the below steps:

Log into My Account

Select the relevant policy from your policy list

On the policy overview, select “View Policy”

If you’re eligible to make a manual payment, click the “Pay now” button which will appear at the top of the Policy Summary screen. If you’re not able to make a payment the box will not appear.

You will be able check and update your direct debit or card details with us following your successful payment. You can also update your payment details when you log into My account at any time, accessible via the Policy Summary screen.

If a monthly instalment is overdue we will let you know. We can cancel your policy by giving you at least 14 days advance notice, but if a monthly instalment is overdue by a month, we can cancel your policy without advance notice.

Many of AAMI’s policies allow you to get a copy of your insurance certificate (also known as a Certicificate of Insurance or COI) through your online account. These are:

Comprehensive Car Insurance
Third Party Insurance
Home Building & Contents Insurance
Home Building Insurance
Home Contents Insurance
Contents (Fire & Theft) Insurance
Building for Landlords Insurance
Contents for Landlords Insurance

You just have to log in, choose the policy you want the certificate for, then click on ‘View my policy’. You’ll see an option to ‘Get documents’ under the ‘Update my policy’ tab, where you’ll find the insurance certificate as well as any other documents available for you to download.

If your policy isn’t on this list, you’ll need to give us a call on 13 22 44 so that we can arrange to send a copy of your insurance certificate for you.

Got more questions?

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Disclaimer

Insurance issued by AAI Limited ABN 48 005 297 807 trading as AAMI. Limits, conditions and exclusions apply. Read the relevant Product Disclosure Statement before buying this insurance. Target Market Determination also available. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.

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Ready for when life changes

I'm changing cars

I'm driving less

I'm moving house

I'm adding new drivers

I have new card details

I want more cover

I have new payment details

I have a new lender

I've got specific valuable contents to specify

I'm looking for ways to save

I'm moving house

I want more cover

More of what you can do

Pay or renew

Update my policy

Get documents

Make a claim

Cancel my policy

AAMI Comprehensive Car Insurance

Frequently asked questions

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