When you need us most, we're on the ground and ready to help

Please check this page during major weather events to find on the ground support.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your AAMI My Account or in the AAMI App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Other ways to stay updated

AAMI App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

AAMI My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Not registered?

If you need help getting registered please contact our dedicated app support team.

1300 786 277

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Supporting customers through severe weather recovery

If you’ve been affected by a storm, flood or cyclone, find out how we can support you through the home insurance claims process.

How to make a home insurance claim

Need to make a home insurance claim? We’re here to make the process simple. Here’s how to start your claim today.

Home insurance excess explained

Confused about home insurance excess? Learn what it is, when you might need to pay it, and more.

Is my home covered while unoccupied?

If you’re away on a long holiday, then you should check if your insurance still covers your home. Here’s what you can do.

View all AAMI Informed articles