Complaints relating to your privacy

Let us know

The simplest way to raise an issue related to your privacy is by contacting us. First, we’ll acknowledge your complaint and explain how we’ll work with you to resolve it, at this point we may refer your complaint directly to our Customer Relations Team.   

Whilst we’re usually able to resolve complaints on the spot or within 5 business days, we’ll let you know if we need more time. You can contact us by using the relevant Complaints contact in the Privacy Contact Information below.  

Review by our Customer Relations Team

If we aren’t able to resolve your complaint or you’d prefer not to contact the people who provided your initial service, our Customer Relations team can assist. You can contact the Customer Relations Team by using the relevant contact in the Privacy Contact Information table below. 

We will keep you informed of the progress and provide you with an outcome within 30 calendar days from when we first received your complaint.  

Seek review by an external service

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied you can refer your complaint to the Office of the Australian Information Commissioner or request a review by the Australian Financial Complaints Authority as follows: