Why do I need renters insurance?

Whether it’s your home theatre setup, kitchen appliances or wardrobe full of your fave outfits — we’ve all got stuff that’s important to us. Insured events like burglaries and wild weather can leave you needing urgent repair or replacement of your must-have items, which is where Contents Insurance for renters can help.

Which renters insurance do I need?

Contents Insurance can help you cover the cost of repairing or replacing your belongings — furniture, appliances, electronics and so on — if they’re lost or damaged in an insured event. Fire & Theft Contents Insurance limits your coverage to $25,000 if you suffer damage or loss caused by fire or theft.

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Contents Insurance

what's included

  • Repair or replacement of your contents
  • New for old replacement
  • Cover for spoiled food and medication ($400)
  • Cover for legal liability

More info

what's optional

  • Accidental Damage at Home
  • Cover for specified high value portable items
  • Cover for portable items 

Full details of Optional Covers

Get $25 Off

First Year Online Discount

Get a quote

Policy document downloads

Product Disclosure Statement (PDS)

Fire & Theft Only

what's included

  • Up to $25,000 cover 
  • Cover for stolen contents, contents damaged by fire (including bushfire) or theft or burglary
  • Up to $20 million cover for legal liability

More info

Get $5 Off

First Year Online Discount

Get a quote

Policy document downloads

Product Disclosure Statement (PDS)

EASY CLAIMS PROCESS

Helping you at every step

Does your insurer offer a dedicated Client Manager from beginning to end? AAMI Does.

  • All quotes and repairs
  • Sourcing of materials and replacement items
  • Regular communication with you throughout the process.
Claim now online

Our claims process

What am I covered for?

What’s covered for Renters?

Your needs and budget will determine which level of coverage, and which optional extras, you choose. Brush up on both so you can get the coverage you need.

Your Contents

Available with Contents Insurance

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Loss or damage to your contents 

If your claim for loss, theft or damage to your contents is covered, your contents may be replaced, repaired or we may pay you. We will aim to use a member of our supplier network to repair or replace damaged contents. Sometimes this is not always possible or practical (for example, if there is pre-existing damage to your contents item) and this will determine how your contents claim will be settled. Refer to your PDS for how we settle contents claims. 

New for old for your lost or damaged items

New for old means:

  • New materials, new items;
  • New for old, regardless of age;
  • Same type, standard and specification as when new (or if not reasonably available, similar type, standard and specification).

For a full definition of ‘new for old’ and for how we settle contents claims, refer to the PDS.

Cover for spoiled food or medicine

If an insured event causes refrigerated or frozen food or medicine to spoil — for example, if a storm knocks out power to your fridge — we’ll cover the cost, up to $400.

Storage of undamaged contents

If you make a claim and some or all of your contents escape damage from an insured event, and we agree they can’t be kept at home — say, if they’ll be exposed to the elements during repair work — we’ll cover the reasonable costs of storing the undamaged items, up to 10% of your contents sum insured.

Accidental glass breakage

But not if the breakage doesn’t extend through the whole thickness of the damaged item — that is, chips or scratches don’t count.

Cover for legal liability

Up to $20 million legal liability cover to pay compensation for death or bodily injury to other people, or loss of damage to their property resulting from an incident which happens anywhere in Australia or New Zealand during the period of insurance.

Your Contents

Available with Fire & Theft Only

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Up to $25,000 for loss or damage to your contents 

We cover loss or damage to your contents when they are inside the building or unit at the insured address caused by fire (including bushfire) and theft or burglary (subject to the terms, conditions and exclusions of your policy). We cover up to $25,000 for any one incident (unless we say otherwise in your policy). 

Cover for legal liability

Up to $20 million legal liability cover to pay compensation for death or bodily injury to other people, or loss of damage to their property resulting from an incident which happens anywhere in Australia or New Zealand during the period of insurance.

Optional Covers

Only available with Contents Insurance

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New

Accidental Damage at Home

If you add this optional cover to your policy, we cover your contents if they are damaged accidentally when at the home.

More detail on coverage

High Value Items

If you have some especially valuable items, like jewellery or artworks, you can specify a sum insured for those items on your policy to ensure they’re covered up to their full value.

High value items cover

Portable Valuables

For an additional premium, and if we agree, you can add cover for those portable items that might accidentally be lost or damaged at home or while you’re out and about, like smartphones, handbags, and laptops (FYI, certain items like mobile phones will need to be listed as specified items).

Portable valuables cover

Insured Events

These are the events that you can make a claim for, if they cause loss or damage to your home or contents (or both, of course, if you have a combined policy). There are limits, conditions and exclusions which apply, so check out the policy documents to make sure you’re up to speed.

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Flood

Including water overflowing from things like lakes, rivers, or dams.

Storm

That's rain, wind, thunder, that sort of thing. FYI, storm damage is one of our most common claims, so this is a biggie.

Storm surge

That's a rush of water pushed from the sea onto the land caused by very strong winds. It doesn't include actions or movements of the sea. The loss or damage caused by storm surge must happen at the same time as other insured damage caused by storm.

Lightning

Including power surges caused by lightning, will be covered providing a qualified repairer confirms lightning as the cause of loss or damage.

Fire

Loss or damage caused by fire (includes bushfire) and heat, ash, soot and smoke that is the direct result of a fire within 100 metres of the insured address.​

Earthquake & Tsunami

These may not be likely, depending on where you live, but you'll be covered just in case.

Theft or burglary

This also includes attempted theft, if nothing is stolen but the attempt causes damage that needs repairing.

Escape of liquid

This refers to liquid leaking, overflowing or bursting from things like appliances, fixed pipes, drains, and waterbeds

Impact

This refers to damage caused by impact from falling tree branches, power poles or TV antennas.

Damage by an animal

Not your pets, though. This refers to damage caused by animals (not insects, vermin or rodents) who aren’t supposed to be there.

Explosion

We cover the loss or damage caused by an explosion but we don’t cover the cost of replacing or repairing the tank or container that exploded.

Riot, civil commotion or public disturbance

An example would be damage caused by a violent crowd moving down your street.

Malicious acts and vandalism

This includes things like vandals damaging your letterbox or tagging the building with graffiti.

Insured Events listed above apply to AAMI Home Insurance products, excluding Fire & Theft Contents Insurance which is limited to loss or damage by Fire, Theft or Burglary. We don't insure you for bushfire, storm, storm surge, flood or tsunami for the first 72 hours of your policy. Very limited exceptions apply. Read the PDS for more detail.​

Assessing your property

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Home contents insurance calculator

Contents Calculator

Estimate your contents coverage

Estimate the replacement cost of your contents and determine how much cover you need.

AAMI Contents Calculator

Desk and chair against a red wall

Want more options?

AAMI has a range of options to cover your specific needs

Compare Home Insurance products

Home Insurance for Renters: A Useful Guide

Take control with My Account

Skip the queue! AAMI customers can – depending on their policy type – check policy info, make payments, lodge claims and more online, 24/7

Log in to My Account

Renew my policy

Missed a payment

Make a claim

Renters Insurance

Frequently asked questions

Available to 95% of Aussie homes

Some geographic limitations apply.

How AAMI Home Assist works

If you’ve selected AAMI Home Assist as an optional cover on your AAMI Home Insurance policy and you’ve had it for 24 hours or more:

For assistance in a home emergency - ie, a sudden and unforeseen incident at your home which requires urgent attention - call 13 22 44.

We can connect you with a plumber, electrician, locksmith or carpenter.

Tax Probe

Covers you for the professional fees incurred if your business’s financial or tax affairs are audited by an authorised authority.

Back in Business

Covers you for a reduction in your business revenue as a result of damage to your property by an insured event.

Theft

Covers you for the loss of your business contents and stock from theft, attempted theft, armed hold up or an actual/threatened assault.

Property Damage

Covers you for physical loss or damage to your property (ie. your business contents, stock or specified items at the premises) from insured events such as fire, lightning and explosion.

Public and Products Liability

Covers you for the cost of compensation if your business is responsible for personal injury or property damage.

Home & Contents including Legal Liability

Home & Contents covers a range of insured events, such as fire, theft or attempted theft, storms, flood and lightning.

Legal liability covers your liability to pay compensation for death or injury to other people, or loss of or damage to their property, if it results from an incident that’s connected with you owning or living in the home at the insured address. Legal liability on contents covers your liability to pay compensation for an incident which causes death or bodily injury to other people, if it occurs anywhere in Australia or New Zealand.

Damage to other people and their property

Up to $20 million cover for your legal liability for an incident at your rental property connected to you owning the property.

Loss of rent

Up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, for unit owners if their unit is damaged and their tenant can't live in it as a result of an incident covered by the policy.​

Loss of rent

The longest period we will pay for one incident is 52 weeks and the most we will pay in total is up to $25,000 if your property cannot be lived in as a result of an incident covered by the policy.

Contents damage or loss

Only those contents which are owned by the landlord but kept within the property are covered.

Third party cover

You’ll have cover, for up to $20 million, for your legal liability if a third party is injured or has their property damaged in an incident at your house.

Legal liability

We cover your legal liability to pay compensation for death of or bodily injury to other people, or loss or damage to their property, resulting from an incident which happens anywhere in Australia or New Zealand during the period of insurance:

  • which is unrelated to your ownership of the building, unit or land at the insured address, unless you are living in a unit and/or own the unit and your legal liability is not covered under a building policy which covers that unit; or

  • if it results from fixtures and fittings attached to the insured address and that you are legally responsible for under a rental agreement.

We also cover you for associated legal costs to defend a claim against you that is covered. We need to first agree to pay the legal costs before they are covered.

Legal liability

We cover your legal liability to pay compensation for death or bodily injury to other people, or loss or damage to their property, resulting from an incident which happens during the period of cover:

  • in connection with you owning or living in the building; and

  • at the insured address.

We will also pay the associated legal costs which we have agreed in writing to pay. The most we will pay for all claims from any one incident under building legal liability cover is $20 million, including all associated legal costs.

Lifetime guarantee on building repairs

When we repair or rebuild the building, we guarantee the quality of workmanship of that work for the lifetime of the building if we:​

  • authorise;​
  • arrange; and​
  • pay the builder or repairer directly for this work.​

For full details, see the PDS.

Portable valuables

Extra cover for mobile phones, laptops, bicycles, handbags and a range of other items that you're likely to take outside your home.

Specified contents at home

If you've got a few especially valuable items, like jewellery or artworks, you can specify them on your policy to ensure they're covered up to their full value.

Temporary Accommodation

Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.​

Temporary Accommodation

Temporary accommodation for unit owners if their unit is damaged and can’t be lived in, up to 10% of the building sum insured and the longest period that can be claimed for is 52 weeks, as a result of an incident covered by the policy.​

Temporary Accommodation

If your home is damaged and your policy offers cover for a repair or rebuild, we’ll cover accommodation costs for as long as that takes (up to 52 weeks). Our maximum payout for any one incident is 10% of the building sum insured — unless you have optional Complete Replacement Cover, in which case we’ll pay reasonable & necessary costs.

Temporary Accommodation

If your home is damaged and your policy offers cover for a repair or rebuild, we’ll cover accommodation costs for as long as that takes (up to 52 weeks). Our maximum payout for any one incident is 10% of the building sum insured — unless you have optional Complete Replacement Cover, in which case we’ll pay reasonable & necessary costs.

Eligible Policies

Eligible policies include AAMI Motor (excluding SA and ACT CTP) and Home Insurance policies purchased between 12th July 2019 and 9th September 2019.

Tenant Protection

Extra cover to protect you against the costs of unpaid rent, theft or malicious damage by your tenant and their guests.

Cover for spoiled food and medication

If an insured event causes food or medicine to spoil—for example, if a storm knocks out power to your fridge - we'll cover the cost, up to $400.

Cover for motor burnout

If the motor in one of your fixed appliances burns out or fuses and that motor is less than 7 years old, we'll help you take care of repair or replacement.

Home Building Calculator

This calculator has some questions included that you may not find in other calculators, which will impact the estimate that is calculated.

24/7 AAMI Home Assist

Available 24 hours after adding the option to your policy.

General maintenance

AAMI Home Assist does not cover general maintenance, such as the provision or replacement of windows, doors, glass, tiles, carpets and of fittings and fixtures. Other exclusions apply - please read the Home Assist Terms & Conditions.

Preventative services

Disaster response

AAMI Home Assist is not an emergency rescue or disaster response service. Read the Home Assist Terms & Conditions to find out more.

Where an emergency situation poses a risk to your personal safety or property, or the personal safety and property of any other person, contact the appropriate emergency or rescue services.

This doesn’t cover damage caused by:

  • Wear and tear
  • The gradual deterioration of something with age
  • Deliberate acts
  • Defective workmanship

Limits and exclusions

This Optional Cover is for fixed glass only. Refer to the PDS for more information.

Update policy

Need to update your policy before you pay? Or don't have your Payment Reference Number handy? With My Account you can:

  • instantly pay renewals*
  • make a one-off payment for a missed instalment*
  • pay outstanding excess*
  • set up annual or monthly payments
  • update direct debit/card details
  • change your amount covered, change your excess, or add optional extras, and
  • change policy details1, such as your parking address, registration, listed drivers, and usage.

* limit of $5,000 for online payments.
1 FYI, if the premium payment for your policy is overdue, you won’t be able to edit it before paying.

Update policy

Need to update your policy before you pay? Or don't have your Payment Reference Number handy? With My Account you can:

  • Set up annual or monthly payments
  • Instantly pay renewals
  • Update direct debit/card details
  • Change amount covered, excess or add optional extras
  • Change policy details*, such as your building sum insured, contents sum insured, and unspecified valuables
    * if your policy is overdue you will not be able to edit the policy before paying

Quick renewal

Just need to renew your policy, without updating any policy info? No worries! You can do it in just a few moments, with no login required — all you need is:

  • the Payment Reference Number (PRN) on your renewal notice, and
  • email address (we will send the payment receipt to this address)

If the payment is successful, the premium will be debited from your payment card. You should see your account updated within 2 business days.

Quick payment

Just need to pay your excess, without updating any policy info? No worries! You can do it in just a few moments, with no login required — all you need is:

  • the Payment Reference Number (PRN) on your payment notice, and
  • email address (we will send the payment receipt to this address)

If the payment is successful, the premium will be debited from your payment card. You should see your account updated within 2 business days.

AAMI App

Manage your policy

Want to make payments while on the go? With the AAMI App you can:

  • see all your insurance policies all in one place
  • renew your policy
  • make a one-off payment for overdue renewal
  • pay an outstanding excess
  • update your policy details, and
  • get policy documents.

AAMI App

Manage your policy

Want to make payments while on the go? With the AAMI App you can:

  • see all your insurance policies all in one place
  • renew your policy, and
  • get policy documents.

Check amount covered

In most cases, the replacement value of cars decrease over time, but in recent years, due to increased costs and constrained supply, we have seen some cars increase in value. As such, your amount covered will be automatically changed to reflect this.

You can increase or decrease your amount covered, within a specified range, and your premium will change accordingly.

You can also choose to insure your vehicle for Market Value. This will change your premium.

Refer to the PDS for details.

Kilometres driven

When you took out your policy, you would've given us an estimate of how much you drive your car in a year, and that figure informs your premium price. Usually, a higher estimate results in a higher premium, since your'e at greater risk of an incident. If you find yourself driving a lot less then you estimated, maybe because you're working from home or walking to the shops rather than driving, you can log in and adjust this figure. Doing so may reduce your premium a little.

Review listed drivers

Listing additional drivers on your policy can alter your premium, depending on their details and claims history. For example, if you have a teenager who used your car when they started driving but has since bought their own, they may no longer need to be listed. If you decide to remove them, your premium might be reduced.

Your address

If you've moved, make sure your address is updated on your policy. Your location can affect your premium, based on that location's level of risk, so your address being updated can result in your payments being adjusted. Fair warning; that adjustment can reduce your premium, or it may result in an increase. Either way, you'll ensure you're not at risk of having a claim denied or reduced due to incorrect address details.

Eligible policies

Eligible policies include Comprehensive Car Insurance.

Your excess

With AAMI Flexi-Premiums®, you can choose to lower your premium by increasing your excess This'll mean that, while your monthly or yearly premium is cheaper, you'll face more out-of-pocket costs if you make a claim where you're liable to pay an excess. Whether that trade-off is worth it is totally up to you, but it's worth considering.

Updating your details

You may need to update your address, or record a change of car ownership. If so, just get in touch with Service NSW online or call 13 77 88.

To update vehicle driver details or driving history, give AAMI a call on 13 22 44.
Mon–Fri, 8am–6pm NSW time
Sat & Sun, 8am–4pm NSW time

PRN

You can find your Payment Reference Number on your AAMI Renewal Notice.

Payment Reference Number

This can be found in the payment slip of the insurance notice or correspondence you received from us.

Email address

Please enter a valid email address. This is where we’ll send your payment receipt.

BPay Help

How was I provided the BPay infomation?

Your policy renewal was sent via email or post depending on which option you selected when you purchased the policy, or modified in your online settings. You can change your account settings – including how you receive your renewal – by logging in.

Where is the BPay information located?

example-of-bpay-details

I still need assistance?

If you cannot locate the payment reference number please call our contact centre for assistance.

13 22 44
24 hours / 7 days a week

Business Insurance Biller Code

Note that the AAMI Business Insurance biller code is different to AAMI Personal Insurance, e.g. Car and Home Insurance.

How was I provided the BPay infomation?

Your policy renewal was sent via email or post depending on which option you selected when you purchased the policy, or modified in your online settings. You can change your account settings – including how you receive your renewal – by logging in.

Where is the BPay information located?

example-of-bpay-details

I still need assistance?

If you cannot locate the payment reference number please call our contact centre for assistance.

13 22 44
24 hours / 7 days a week

Register a Pet Insurance account

You will need:

  • Policy Number
  • Date of Birth
  • Postcode
  • Email Address

Register

Quick renewal

Just need to renew your policy, without updating any policy info? No worries! You can do it in just a few moments, with no login required — all you need is:

  • your policy number, or
  • the Payment Reference Number (PRN) on your renewal notice, and
  • email address (we will send the payment receipt to this address)

If the payment is successful, the premium will be debited from your payment card. You should see your account updated within 2 business days.

Online Discount Terms & Conditions

Any subsequent discounts are applied to the already discounted premium, before government taxes and charges.